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Work With Us

Come work with us – we’re an awesome organization that makes a difference, works hard, and still knows how to have fun! 
 
Our Company...
 
Founded in 1971 to advance the struggle for sexual liberation, Pink Triangle Press is Canada’s leading LGBT media organization. PTP publishes DailyXtra.com and the Xtra publications in Ottawa, Toronto and Vancouver. PTP also operates the gay adult dating website Squirt.org, the travel website DailyXtraTravel, and has produced a number of television projects, including the travel show Bump! and The Gayest Show Ever.  
 
Our Culture... 
 
We believe in flexibility, and the celebration of individuality here at PTP - and we think our organizational culture reflects that! We have a casual dress code, a friendly atmosphere, and where the position permits we have flexible hours. We believe in being good at what we do, and working hard – but that fun can be had along the way. We have an attractive benefits package, an Employee and Family Assistance Program, and a company-matched pension plan.
 
We believe in the power of communication (after all, it’s what we do!), so we put lots of effort into involving employees and keeping them informed. From our interactive quarterly town meetings, to staff, social, and health and safety committees, employees have lots of chances to get involved. 
 
*You do not need to be a part of the LGBT community in order to work here – allies are absolutely welcome to apply. PTP is committed to Employment Equity, and to providing a fair and equitable work environment. We encourage applications from women, Aboriginal people, those living with disabilities, and people who are visible minorities.
Come work with us…
 
CUSTOMER SERVICE & RETENTION MANAGER (Toronto)

Pink Triangle Press is looking for Customer Service & Retention Manager to consistently improve customer satisfaction and retention, improve operational metrics, and to provide excellent management and mentoring to the Customer Service team.

If you are the right person for this role you will have successfully managed a team of Customer Service professionals in a call centre environment, and have experience in:

  • Achieving customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, disciplining and terminating employees.
  • Achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; identifying customer service trends; implementing change.
  • Determining customer service requirements by maintaining contact with customers; conducting surveys; forming focus groups; benchmarking best practices.
  • Improving customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics.
  • Maximizing customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Handling customer escalations.

You will be available on-call 24/7, and responsible for ensuring all shifts are covered in instances of staffing issues.

Note that the ideal person for this role will be comfortable working with and around sexually explicit products and material.

To apply for this position, e-mail your resume and cover letter to human.resources@dailyxtra.com

DAILY XTRA EDITOR-IN-CHIEF (Toronto)
 
PTP is looking for an Editor-in-Chief for our online news and entertainment site, DailyXtra.com.
 
This position is responsible for the development of editorial strategies and tactics, management of staff, and production of editorial content to increase readership and engagement.
 
If you are the right person for this role, you are capable of producing engaging and entertaining multimedia journalism, growing our national and international online audience, and managing Daily Xtra’s ecosystem of journalistic production (including reporters, community, software, files, and processes). You will have excellent organizational and time management skills, planning and managing editorial calendars, and website news cycles. 
 
You will have additional proven skills and experience including, but not limited to the following:
  • Strong editorial judgment
  • Excellent editing and writing skills
  • Thorough understanding of copyright and libel law
  • Knowledge and experience with various forms of online journalism; creative packaging, multi-media, visual story-telling, live blogging
  • Experience working with editorial CMS foundations and web technologies
  • Web publishing skills; text, images, blogging, some familiarity with HTML and coding
  • Social media skills; content promotion; traffic building tactics and strategies
  • Understanding of traffic-driving social media strategies and tactics
  • Knowledge of web metrics; experience using Google Analytics, SEO, etc.
  • Strong leadership and people management skills
  • Self-motivated, entrepreneurial spirit; ability to work both independently and in a collaborative work place
To apply for this position, visit our employment application website and upload your resume and cover letter. You may be asked to complete a pre-interview assessment.    
 

MARKETING COORDINATOR (Toronto)

Pink Triangle Press is looking for a Marketing Coordinator to assist in developing and implementing marketing and advertising campaigns. The Marketing Coordinator will work with the Marketing team on the DailyXtra.com and Squirt.org brands.

This position is primarily responsible for tracking sales data, maintaining promotional materials inventory, planning meetings and trade shows, conducting research, and preparing reports.

If you are the right person for this role you will have experience with social media marketing, familiarity with Google Adwords, and experience managing traffic networks. Previous involvement in both online and offline marketing is preferred. You will have a Bachelor’s degree in Marketing, with at least two years of marketing or communications experience (preferably in a digital environment).

You will have additional proven skills and experience including, but not limited to the following:

  • Good understanding of Web analytics, Google analytics or similar
  • Planning and organizing promotional presentations
  • Analyzing sales, budgets, and sales forecasts
  • Knowledge of sexual politics and history
  • Strong communication and presentation skills (oral and written)

*Note that the ideal person for this role will be comfortable working with and around sexually explicit products and material.

To apply for this position, visit our employment application website and upload your resume and cover letter. You may be asked to complete a pre-interview assessment.            

ONLINE MARKETING ANALYST (Toronto)

Pink Triangle Press is looking for an Online Marketing Analyst to accurately analyze the online properties of the Press in order to provide insights for key business decisions. The Analyst will largely focus on the Squirt.org brand (approximately 80%), with some work focusing on the DailyXtra.com brand (approximately 20%).

The Online Marketing Analyst will prepare accurate reports and analysis on traffic, membership, revenue, efficiency, user behaviour, membership and sales funnels, and more.  

If you are the right person for this role you will have experience researching and analyzing business, revenue, and sales trends to drive revenue and identify gaps in business models. You will have experience in leading and designing web analytics, and analyzing online data using multiple tools. You will have worked with stakeholders to identify KPIs to track performance, and create new operational processes and improvements to ensure data collection and reporting accuracy. You will have a Bachelor’s degree in business, mathematics, or statistics, with at least three years of relevant work experience in a digital environment.

Your additional proven skills and experience will include, but not be limited to the following:

  • Strong understanding of Web analytics, Google analytics or similar
  • Demonstrated business/financial modelling capabilities with tools such as Excel,   Access, Cognos, SQL, or similar
  • Demonstrated skills in applying statistical analysis principles to business challenges
  • Solid understanding of online marketing and web analytics
  • Strong analytical skills, with great attention to detail

*Note that the ideal person for this role will be comfortable working with and around sexually explicit products and material.

To apply for this position, visit our employment application website and upload your resume and cover letter. You may be asked to complete a pre-interview assessment.            

 

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